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HELP 

Can I change my order?
  • Unfortunately you may not cancel or modify orders once placed.
  • You may return your order once received. Find more details in our Returns Policy
  • Once you’ve completed your purchase, you  will receive an Order Confirmation email.
  • In case you did not receive an email please check your junk mail or spam folders. Otherwise, contact customerservice@melaniaclara.com or fill out the contact form below and we will send you the Order Confirmation email.
  • We accept all major payment methods including Visa, Maestro, MasterCard, Amex, Paypal, Apple Pay, Klarna, Sezzle, Afterpay.
  • We accept all major payment methods including Visa, Maestro, MasterCard, Amex, Paypal, Apple Pay, Klarna, Sezzle, Afterpay.

SHIPPING & RETURN

Domestic (USA) shipping

Please allow 1-3 business days for order processing. Track your Melania Clara order below.

Find your country for shipping charges and estimated delivery times. If your country is not listed, refer to ‘All Other International’ on Melania Clara.

  • You can return your items for a full refund or store credit.
  • Returns are accepted for all products within 30 days of delivery, excluding items on sale. 
  • Ensure items are in original unused condition, with all tags, cards, boxes, and/or pouches included. Any gift with purchase received with your order must also be returned.
  • Orders returned after 30 days won’t be accepted.
  • Choose to return for a refund to your original payment method (minus a $9.99 handling fee), or opt for an exchange or store credit with no additional fee. If your Melania Clara jewelry arrives damaged or you receive the wrong item, contact us at hello@melaniaclara.com for a replacement at no cost.
  • Refunds are processed upon receiving your package. Note that refunds cannot be processed more than 30 days after the delivery date.
  • To start your return, please fill out the form below and you will be issued a return shipping label within 24 hrs.

 

Our system is currently unable to cover return labels for international orders, but you are welcome to return your package using your own label to:

Melania Clara
5400 85th St.
Vero Beach (32967)
Florida
USA

Your shipping must include a tracking number. Please email your tracking number to returns@melaniaclara.com and we will process your refund once we get your package. We recommend purchasing insurance since we cannot be responsible for lost/damaged packages.

  • We ship all our orders with insurance, so if any of your received goods are damaged, you must contact us within three (3) days of receipt, so we can proceed accordingly with the shipping carrier.  
  • Damaged goods may be returned if the claim was filed within 3 days of receiving your order.
  • Goods damaged due to customers’ negligence will not be accepted for refund.

MATERIALS & CARE

Materials

At Melania Clara we take pride in the materials we use to create affordable exquisite pieces. Our jewelry is crafted with precision using the following materials:

  • Brass Base: The foundation of our pieces, providing durability and strength.
  • 18k Gold 0.3 Microns Plating: A luxurious layer of gold, meticulously applied to enhance the beauty of your jewelry.
  • Rhodium Plating: For a brilliant silver finish and protection against tarnishing..
  • Metallic Electroplating: State-of-the-art hand plating in vibrant and diverse color variations*
  • Special UV Coating: This UV coating adds an extra layer of protection and ensures longer-lasting durability.
  • Earrings are 100% nickel free and cadmium free

By following these care and storage guidelines, you’ll continue to enjoy the beauty of your Melania Clara pieces for years to come.

* Perfect imperfections, such as subtle variations, blemishes and shadows, may be present in our metallic color electroplated jewelry. These are not to be considered flaws, but rather inherent properties of this hand plating process that contribute to the individuality and artistic allure of each piece.

We appreciate your understanding and celebrate the distinctive qualities that make each MC piece truly special. If you have any questions or require further clarification, please feel free to reach out to our customer service at customerservice@melaniaclara.com

At Melania Clara, we want your jewelry to bring joy for years to come. Proper care and storage are essential to ensure the longevity and brilliance of your pieces. Follow these guidelines to keep your jewelry in its best condition:

  • Always store your jewelry pieces individually to prevent them from rubbing together, scratching, or tangling. Utilize the MC pouches provided to keep each piece safely separated, and the polishing cloth to clean them after each use.
  • To maintain the luster of your jewelry, store it in a dark, cool, and dry place.
  • Avoid Direct Sunlight, as prolonged exposure can cause jewels to lose their vibrant color.
  • Keep creams, sprays, and other chemical substances away from your jewelry. Items like perfume, hairspray, makeup, nail polish remover, body oils, sunscreen, and deodorant can damage the materials. Clean your jewelry promptly if it comes into contact with any of these substances.
  • We recommend removing rings when washing your hands, and avoid wearing your jewelry while swimming or showering. Gold and silver plated pieces are especially vulnerable to damage from chlorine, which can cause permanent damage or discoloration.

For any additional inquiries or assistance, please contact our customer service at customerserviceMelaniaclara.com

SIZE GUIDE

All sizes are indicated in the item’s product page. For any inquiries regarding size please contact us hello@melaniaclara.com. All MC chains come with an extender that allows for a loose and a tighter fit. Please read the product description to see the extender lengths and the original chain length.

FAQ

CAN I CHANGE MY ORDER?
  • Unfortunately you may not cancel or modify orders once placed.
  • You may return your order once received. Find more details in our Returns Policy
  • Once you’ve completed your purchase, you  will receive an Order Confirmation email.
  • In case you did not receive an email please check your junk mail or spam folders. Otherwise, contact customerservice@melaniaclara.comor fill out the contact form below and we will send you the Order Confirmation email
  • At Melania Clara we are committed to delivering exceptional craftsmanship and using premium materials in every piece we create. We stand behind the quality of our jewelry and offer a guarantee to our valued customers. Click here to know our Guarantee Policy